Terms and Conditions of Sale

Article I – General Provisions

These Terms and Conditions govern the rights and obligations arising from the conclusion of a distance purchase agreement between the Seller and the Buyer, the subject of which is the sale and purchase of goods via the online store www.cafezia.eu.

By placing an order, the Buyer confirms that they have read, understood, and agreed to these Terms and Conditions.

If the Seller and the Buyer conclude a written purchase agreement with provisions different from these Terms and Conditions, the provisions of the written agreement shall prevail.

These Terms and Conditions are designed to comply with applicable European Union legislation, including but not limited to:

• Directive 2011/83/EU on Consumer Rights (distance contracts and withdrawal rights),

• Directive 1999/44/EC and Regulation (EU) 2019/771 (consumer guarantees and defective goods),

• Regulation (EU) 2016/679 (GDPR – data protection).

They are also applicable for international sales outside the EU, subject to the mandatory consumer protection laws of the country of residence of the Buyer.

Article II – Definitions

Seller:
Operator of the online store www.cafezia.eu
Company name: Cafézia s.r.o.
Registered office: Bočná 6, 040 01 Košice, Slovakia
Company ID: 50 196 219
VAT ID: SK2120207881
Email: shop@cafezia.sk

Buyer:
A natural or legal person purchasing products or using services either as a consumer or a business entity.

• A Consumer is any natural person who, when concluding and performing a contract, does not act within the scope of their trade, business, craft, or profession.

• A Business Buyer is a natural or legal person acting for purposes related to their trade, business, or profession.

• A Distance Contract means a contract concluded between the Seller and the Buyer exclusively through distance communication (website, email, telephone, etc.), without simultaneous physical presence.

Article III – Conclusion of the Purchase Agreement

• The product listings on www.cafezia.eu are an invitation to purchase and not a binding offer. Availability is indicated with each product or confirmed upon inquiry.

• The Buyer may place an order via the website, email, or telephone.

• An order is binding once submitted and confirmed by the Seller via email.

• The purchase agreement becomes effective upon confirmation by the Seller.

The Seller will store the purchase contract for a minimum of 5 years in electronic form. It will not be accessible to third parties except where required by law.

Article IV – Rights and Obligations

The Seller undertakes to:

• Provide goods in conformity with the purchase agreement and applicable consumer protection laws,

• Deliver goods properly packaged and on time,

• Provide necessary documentation (invoice, warranty certificate).

The Buyer undertakes to:

• Accept delivery at the agreed address,

• Pay the agreed purchase price including delivery charges,

• Check the goods upon receipt and notify the Seller of any defects without undue delay.

Article V – Prices

• All prices on the website are listed in EUR (or another currency if specified) and include VAT where applicable.

• The final price shown at checkout includes VAT (if applicable), shipping, and any other charges, and is binding at the moment of order confirmation.

• For deliveries outside the EU, additional customs duties, import taxes, or local charges may apply. These costs are borne by the Buyer.

Article VI – Shipping and Delivery

• Shipping costs are borne by the Buyer unless otherwise agreed.

• Delivery options and costs are displayed during the checkout process.

• Delivery within the EU is usually carried out by recognized carriers (DHL, Packeta, postal services, etc.).

• International deliveries outside the EU are subject to individual calculation based on destination and weight.

• The Seller undertakes to deliver goods within 30 days of order confirmation unless otherwise agreed.

The Buyer is obliged to check the condition of the shipment upon delivery. In case of visible damage, the Buyer must immediately report it to the carrier and document the damage.

Article VII – Payment Terms

Accepted payment methods:

1. Bank transfer (advance payment),

2. Online card payment,

3. PayPal,

4. Cash on delivery (if available for the delivery country).

Payment is due at the latest upon delivery of the goods, unless otherwise agreed.

Article VIII – Transfer of Ownership and Risk

• Ownership of the goods passes to the Buyer upon receipt and full payment.

• Risk of loss or damage passes to the Buyer once the goods are delivered to the designated delivery address.

Article IX – Right of Withdrawal (Consumers only)

Consumers have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period begins:

• From the day the consumer or a designated third party receives the goods,

• From the conclusion of a service contract,

• From the conclusion of a digital content contract not supplied on a tangible medium.

Exceptions: The right of withdrawal does not apply to:

• Custom-made or personalized goods,

• Perishable goods or goods with a short shelf life,

• Sealed goods that cannot be returned for health or hygiene reasons once opened,

• Digital content once download or streaming has begun with consumer’s consent,

• Other exceptions provided by EU law.

Procedure:

• The Buyer must notify the Seller in writing (by email or post) of their decision to withdraw.

• Goods must be returned within 14 days of notification, in undamaged and complete condition.

• The Buyer bears the cost of returning the goods.

• The Seller must refund all payments, including standard delivery costs, within 14 days of receiving the withdrawal notice, but may withhold the refund until goods are returned or proof of return is provided.

Return address:
Cafézia s.r.o., Bočná 6, 040 01 Košice, Slovakia

Article X – Liability for Defects and Complaints

The Seller is liable for goods that are defective at the time of delivery or that develop defects within the warranty period in accordance with EU consumer protection laws.

The Buyer must notify the Seller of any defect without undue delay. The complaint procedure is available on the website.

Article XI – Dispute Resolution

• Contracts are governed by the law of the European Union and, where applicable, the law of the Seller’s country of establishment, without prejudice to mandatory consumer protection provisions of the Buyer’s country of residence.

• In the event of a dispute, the Buyer may contact the Seller at shop@cafezia.sk.

• Consumers within the EU may use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

• For Buyers outside the EU, disputes shall be subject to the jurisdiction of the competent courts in the Seller’s country, unless otherwise required by mandatory local consumer law.

Article XII – Data Protection

The Seller processes personal data of Buyers in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable data protection laws.

Details of processing are set out in the Privacy Policy available at www.cafezia.eu.

Article XIII – Final Provisions

• These Terms and Conditions are valid in the form published on the website at the time the order is placed.

• The Seller reserves the right to amend these Terms and Conditions at any time, with such changes applying only to orders placed after publication of the updated version.

• If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in effect.